I Drive Safely – Customer Support

I forgot my password. How can I find out what it is?
Please click here to access the forgot password page. When you submit your registered email; I Drive Safely will email a link to reset your password, which is valid for only 30 minutes. You will receive an auto-generated email shortly. Also, you can change your password in The My Account page any time during the course.

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How can I pay for my course?
You may make your payment online by using a credit/debit card with a Visa/MasterCard/Amex/Discover logo through our secure server. We do offer PayPal and Amazon express checkout options. No worries, we don’t store any credit/debit card details in our system.

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How can I check my certificate status?
We will send an email notification about your certificate shipment, please check your course registered email account inbox & spam folder. If you have completed your course after 3pm CST, your certificate will be processed next business day. Our fulfillment team works Mon-Fri excluding holidays.
- USPS regular mail, usually takes 5-7 days after shipping.
- FedEx, please login to your account and click the tracking number to get more information about your certificate shipment.
- Email & Download Delivery, Please login to your account and download your certificate.
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What certificate delivery options do you offer?
For most courses, we offer free shipping of your completion certificate via U.S. Mail. If you need it faster? We also offer affordable expedited delivery options via FedEx. Please note that if you live in a rural area, delivery delays may occur. Email/download delivery is also available in most of the states for additional fee.

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What is I Drive Safely’s course cancellation/refund policy?
It is important to us that you are satisfied with your purchase. If you change your mind about the course, we’ll refund the full cost of the course purchased on our website within thirty (30) days of purchase. Refunds will only be issued if the course has not been completed. We will issue your refund within thirty (30) days of your request. Please reference product specific refund policies for state required limitation.

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What happens when I finish the course?
Depending on your state/court specific requirements, I Drive Safely will process your completion. For some courses we will issue a certificate of completion and deliver it with the selected option. For others we will electronically notify the state agency. To locate the delivery details for your completion please check the certificate status on your My Account page.

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What certificate delivery options do you offer?
For most courses, we offer free shipping of your completion certificate via U.S. Mail. If you need it faster? We also offer affordable expedited delivery options via FedEx. Please note that if you live in a rural area, delivery delays may occur. Email/download delivery is also available in most of the states for additional fee.

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How do I know if I am eligible for online traffic school?
In many states, the court will send you a notice indicating whether you are eligible for traffic school. However, this is not always the case! You should always check with your court to find out if you are allowed to take an online traffic school course, and what benefits you will gain by completing a course. In general, the requirements for traffic school are as follows:
- You have a valid driver’s license
- You have not attended traffic school within the last 12-18 months (depending on the state)
- You were not cited for more than one violation
- You were not driving a commercial vehicle when you were cited
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How much does a diver improvement (or) senior driver improvement courses lower my insurance rate?
Completing a diver improvement (or) senior driver improvement courses can lower your insurance rate by 10-20%! In some states these reductions are required by law to last a certain length of time (3 years in many states). Always check with your insurance provider to see if they offer a rate reduction option, and if you are eligible for it, before you sign up.

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What is the operation and conduct policy?
No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court.

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The video I'm watching has stopped moving. What do I do?
If the video you’re watching has frozen, you can clear your cache/temporary internet files on your internet browser. This should allow the video to play properly .

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I can't see a hyperlink or view a video in my course. What do I do?
If you’re unable to view a hyperlink or video while taking your course, you can fix the problem by reinstalling your Adobe Flash player. You should then be able to continue in the course. Click Here to get Adobe Flash Player!

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Do I need any special software to take this course?
You do not need any special software to use our course. All you need is a web browser and a connection to the internet. Below is a list of recommend devices and browsers.

Desktop (Windows/Mac OS) – we support Internet Explorer 10.0 and higher, Mozilla Firefox, Safari and most other browsers. Some courses use the Adobe Flash plug-in. This product is free and can be downloaded and installed at registration.

Tablet & Smart Phones – we support all the recent devices purchased in last 3-4 years with decent internet data connection.

Note: Few of our courses don’t works on tablet & phones, whose browser doesn’t have adobe flash plug-in.

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The pages on your site are not loading. What should I do?
If the pages for our site are not loading completely, you may want to disconnect your internet connection and log back in. This type of problem is typically caused by your Internet Service Provider or ISP and web traffic. If you continue to experience problems, we recommend disconnecting and returning at a later time.

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The system is not allowing me to log in, what should I do?
To access your course:

Confirm the email address used for course registration. This can be done by checking your email for emails received from I Drive Safely.

If the email address is correct you will need to reset your password by accessing the Reset Password Page, here. Provide your email address and you will receive an email with direction to reset your password.

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How can I pay for my course?
You may make your payment online by using a credit card or bank debit card with a Visa/MasterCard/Amex/Discover logo through our secure server. We do offer PayPal, Amazon express checkout options. No worries, we don’t store any credit/debit card details in our system.

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Is your website secure?
Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering–that is, for automatically determining whether the data has been altered in transit.

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What is I Drive Safely’s course cancellation/refund policy?
It is important to us that you are satisfied with your purchase. If you change your mind about the course, we’ll refund the full cost of the course purchased on our website within thirty (30) days of purchase. Refunds will only be issued if the course has not been completed. We will issue your refund within thirty (30) days of your request. Please reference product specific refund policies for state required limitation.

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How do I know if my payment went through?
You will receive confirmation via email from I Drive Safely once an approved payment has been received. If you do not receive this email in your inbox, we recommend checking your spam/junk folders. If no email is received please confirm the charge was taken from your payment method. You will need to confirm on your card statement, Amazon express, or PayPal account. If the payment was not approved you may access your course by logging in here. You will be prompted or payment when you log in.

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