Defensive Driving Traffic School: Frequently Asked Questions

Customer Service (800) 723-1955

FAQs

GENERAL INFORMATION
  1. What is a defensive driving or traffic school course?
  2. How Many Points Does Traffic School Remove?
  3. Can I dismiss my ticket or earn a point reduction?
  4. Can I take this course on my smartphone?
  5. How Much Does a Speeding Ticket Affect My Insurance?
  6. How Much Does a Defensive Driving Course Lower My Insurance Rate?
  7. How Do I Know if I Am Eligible for Online Traffic School?
  8. How Long Does an Online Defensive Driving Course Take?
  9. Is there a time limit to complete this course?
  10. How do you select the questions that I will be asked on a quiz?
  11. How long is the final exam?
  12. What will happen if I fail the final exam?
TROUBLESHOOTING
  1. How do I download Adobe Flash to run the videos throughout my course?
  2. Is your website secure?
  3. The pages on your site are not loading. What should I do?
  4. Do I need any special software to take this course?
  5. Do I need to save my work?
  6. I forgot my password. How can I find out what it is?
  7. I can't see a hyperlink or view a video in my course. What do I do?
  8. The timer on the bottom right-hand corner of my course has stopped. What do I do?
  9. The video I'm watching has stopped moving. What do I do?
CERTIFICATE DELIVERY
  1. What certificate delivery options do I have?
  2. How long does it take for my certificate to be delivered?
  3. My certificate is due today. Can I still take your course?
  4. Do you send my certificate directly to the court?
  5. I need another copy of my certificate. How can I get one?
COURSE PAYMENT
  1. How do I make my payment?
  2. What credit cards do you accept? Can I use my debit card?
  3. What if I do not want to enter my credit card number online?
AVAILABLE COURSES
  1. I am a new driver. Do you offer first-time driver or teen driver education?
  2. I want to practice for my DMV exam. Can you help?
  3. I want to take a course to get an insurance discount. Do you offer courses for seniors or others who want insurance discount training?
  4. What about fleet training? Can I offer courses to my fleet of drivers using I Drive Safely?
  5. Can I get my driving record as well?
POLICIES AND PROCEDURES
  1. What is the course completion policy?
  2. What is the course cancellation/refund policy?
  3. What is the testing and grading policy?
  4. What is the operation and conduct policy?

1. What is a defensive driving or traffic school course?

Defensive driving and traffic school courses are educational programs that refresh you on the basic driving skills and rules that each driver must adhere to for their state, as well as teach you new defensive driving and hazard prevention techniques to keep you safe. These courses may be ordered by the court or the state for drivers who have committed traffic violations, and they may also be taken voluntarily for to clear up tickets and points if permissible by the state.

top


2. How Many Points Does Traffic School Remove?

This depends on the state you live in, as well as that state's point system. Generally, only points associated with minor infractions will be affected by taking a traffic school course. Some states remove points, while others allow you to earn point credits to counteract the negative points on your record. Major point violations, like fleeing the scene of an accident, often cannot be removed. Contact your local court for more information on point removal or reduction.

top


3. Can I dismiss my ticket or earn a point reduction?

Depending upon your state's regulations, you may be able to utilize our courses for ticket dismissal, point reduction, a point credit, or even an insurance discount. Find your state and learn the details that pertain to your specific circumstances. If your state isn't explicitly approved for ticket dismissal or point reduction, you may still be able to obtain individual permission from your court.

top


4. Can I take this course on my smartphone?

Our Streaming Video courses are currently iPad compatible, and we are working to make them compatible with the Android platform soon. Our text-based courses use Flash videos, and therefore are not mobile-compatible at this time.

top


5.How Much Does a Speeding Ticket Affect My Insurance?

The effect a speeding ticket can have on your insurance rate depends on a few factors: your state, how fast you were going, and your insurance carrier. Typically, the faster you were going at the time you were cited (25 MPH over the speed limit, versus 10 MPH over the speed limit), the more points you will incur if your state has a point system. And the more points or citations you have on your driving record, the more your insurance company will view you as a risk—and raise your rate if they feel it's appropriate.

However, driver improvement/traffic school courses are another factor in this situation. If a court approves you to take a traffic school to forgive your citation, your insurance company cannot raise your rates.

top


6.How Much Does a Defensive Driving Course Lower My Insurance Rate?

Completing a defensive driving course can lower your insurance rate by 10-20%! In some states these reductions are required by law to last a certain length of time (3 years in many states). Always check with your insurance provider to see if they offer a rate reduction option, and if you are eligible for it, before you sign up for a defensive driving course.

top


7. How Do I Know if I Am Eligible for Online Traffic School?

In many states, the court will send you a notice indicating whether you are eligible for traffic school. However, this is not always the case! You should always check with your court to find out if you are allowed to take an online traffic school course, and what benefits you will gain by completing a course. In general, the requirements for traffic school are as follows:

  • You have a valid driver's license
  • You have not attended traffic school within the last 12-18 months (depending on the state)
  • You were not cited for more than one violation
  • You were not driving a commercial vehicle when you were cited

top


8. How Long Does an Online Defensive Driving Course Take?

Normally an online defensive driving course takes between 4-8 hours to complete, depending on the state and its requirements. The good thing about online courses is that you can start and stop them as often as you need to!

top


9. Is there a time limit to complete this course?

You must complete the course within 180 days of registration. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund. NEW YORK DRIVERS PLEASE NOTE: NY state DMV requires you complete your course within 30 days of registration. Therefore, no refunds may be given to New York drivers 30 days after they've registered for our course.

top


10. How do you select the questions that I will be asked on a quiz?

Quiz questions are pulled randomly from a pool of questions developed for your specific course. Two people may get different questions because they are randomly selected. It's the luck of the draw!

top


11. How long is the final exam?

The length of the final exam may vary and is determined by the state and county that issued your violation. The typical final is 25 questions, but could be longer depending on your state's requirements.

top


12. What will happen if I fail the final exam?

Depending on your state or court's regulations, you may have the opportunity to retake the final exam if you fail. The regulatory agency in your state mandates how many attempts you will have to take the final exam.

top


13. How do I download Adobe Flash to run the videos throughout my course?

1.Visit Adobe's Flash installer page at http://get2.adobe.com/flashplayer/.
2. Adobe will detect your operating system - verify that your system is correct, or choose a different operating system to download the Flash player for by clicking "Do you have a different operating system or browser?"
3.Click Download Now.
4.Follow the direction to run the application on your system.

top


14. Is your website secure?

Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit.

top


15. The pages on your site are not loading. What should I do?

If the pages for our site are not loading completely, you may want to disconnect your internet connection and log back in. This type of problem is typically caused by your Internet Service Provider or ISP and web traffic. If you continue to experience problems, we recommend disconnecting and returning at a later time to complete the course when internet traffic is not as heavy. If you are still having problems, you may call customer support at 1-800-723-1955.

top


16. Do I need any special software to take this course?

You do not need any special software to use our course. All you need is a web browser and a connection to the internet. We support Internet Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher and most other browsers. There is no software to download and nothing saved to your hard drive. Some courses use the Macromedia Flash plug-in. This product is free and can be downloaded and installed at registration.

top


17. Do I need to save my work?

Your registration and payment information are automatically saved. You must finish each chapter quiz completely in order to receive credit for that chapter. Simply log in using your driver's license and password and we automatically keep track of the course work completed, so the next time you log in, you can pick up where you left off.

top


18. I forgot my password. How can I find out what it is?

If you provided a valid email address upon registering for the course, click here to go to our password retrieval form. We will email your login name (drivers license number) and password to the email address associated with your account.

If you do not have access to email, or did not provide an email address at registration, please contact our Customer Service at 1-800-723-1955.

top


19.I can't see a hyperlink or view a video in my course. What do I do?

If you're unable to view a hyperlink or video while taking your course, you can fix the problem by reinstalling your Adobe Flash player. You should then be able to continue in the course.

top


20.The timer on the bottom right-hand corner of my course has stopped. What do I do?

If your timer has stalled while taking your course, you can clear your cache on your internet browser. This should prompt the timer to keep moving.

top


21.The video I'm watching has stopped moving. What do I do?

If the video you're watching has frozen, you can clear your cache on your internet browser. This should allow the video to play properly.

top


22. What certificate delivery options do I have?

We offer various delivery options. Your course tuition includes regular mailing of your certificate. For your convenience, we also offer premium delivery services for an additional cost. Overnight Morning delivery costs an additional $27.95 and will be delivered the next business day before 12 PM. Overnight delivery costs an additional $24.95 and will be delivered the next business day before 5 PM. Two-day express delivery costs an additional $19.95 and will be delivered the second business day before 5 PM. If you live in a rural area, delivery delays may occur.

top


23. How long does it take for my certificate to be delivered?

Our certificates are processed Monday-Friday at 3 PM CST. Users completing after 3 PM CST will be processed the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee.

top


24. My certificate is due today. Can I still take your course?

Time allowed for completion of courses and deadlines for submitting certificates of completion vary from court to court. We urge you to contact your court for this information to avoid taking this course and not receiving credit from the court.

top


25. Do you send my certificate directly to the court?

Each state or court has specific requirements for the processing of certificates. In Texas, we are required to send the certificate directly to the student and not permitted to submit directly to the court. In other states, you may have the option of having the certificate sent directly to the court on your behalf. However, this can only be done using one of our premium delivery services. We will not send a certificate to the court using regular mail as we have no way of verifying that the court actually received your certificate. Please call a customer support representative at 1-800-723-1955 if you have questions.

top


26. I need another copy of my certificate. How can I get one?

If you have lost your certificate or it contains incorrect information, you may contact a customer support representative at 1-800-723-1955 to request a certificate reprint.

top


27. How do I make my payment?

You may make your payment online by using a credit card, bank debit card with a Visa/MasterCard logo, or a personal check through our secure server. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 1-800-723-1955 to make your payment over the phone. You may also submit your payment by mailing in a personal check or money order to our corporate office. Please make check payable to I Drive Safely and mail to:

I Drive Safely
5760 Fleet Street, Suite 210
Carlsbad, CA 92008

top


28. What credit cards do you accept? Can I use my debit card?

You may submit payment using a credit card, bank debit card with a Visa or MasterCard logo, or a personal check through our secure server. We accept Visa, MasterCard, American Express, and Discover. You may also submit your payment information over the phone with a customer support representative. To pay over the phone, please contact us at 1-800-723-1955.

top


29. What if I do not want to enter my credit card number online?

You may submit payment by mailing a check or money order to our corporate office. Please make your check or money order payable to I Drive Safely and send to:

I Drive Safely
5760 Fleet Street, Suite 210
Carlsbad, CA 92008

top


30. I am a new driver. Do you offer first-time driver or teen driver education?

Yes! In some states, our teen/first-time driver training is even approved to be taken instead of traditional classroom courses! Please go to http://teen.idrivesafely.com to learn more.

top


31. I want to practice for my DMV exam. Can you help?

Absolutely! We offer state-specific online DMV practice tests and driver prep that you can take to prepare yourself for your written exam. These include teen permit tests, DMV licensing exams, and motorcycle permit tests. You can use the questions as a study guide, or set the test to give yourself a graded score to track your progress. Visit our DMV practice test page to learn more.

top


32. I want to take a course to get an insurance discount. Do you offer courses for seniors or others who want insurance discount training?

Yes! It varies by state who is allowed to take a course for an insurance discount. (In some state only mature drivers age 55 and over are eligible to receive an insurance discount by completing a course.) We definitely offer the insurance discount option in all the states in which we are approved. Please go to http://mature.idrivesafely.com for more information. You will also find insurance discount courses offered on this site.

top


33. What about fleet training? Can I offer courses to my fleet of drivers using I Drive Safely?

Yes! Go to http://fleet.idrivesafely.com and talk to a representative about your specific needs.

top


34. Can I get my driving record as well?

For certain states, we offer you the option of purchasing your official driving record online! Please visit our driving record page to see if your state is included.

top


35. What is the course completion policy?

You must complete all phases of the approved curriculum in order to receive a certificate of completion. Any time missed must be made up. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances.

top


36. What is the course cancellation/refund policy?

A full refund less $8 for processing will be made to any student who cancels the enrollment contract within 30 days of registering for the course and prior to attempting the final examination. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the COURSE PROVIDER, or representation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.

Attn New York Students:
A full refund, minus an $8.00 processing fee, will be made to any student who cancels the enrollment contract within 30 days of registering for the course and prior to completing the final chapter unit quiz. No refund shall be issued to a student for whom a course completion certificate has been issued, nor shall a refund be issued to a student whose course has been discontinued as a result of authentication failure. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 30 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the COURSE PROVIDER, or representation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.

top


37. What is the testing and grading policy?

Each chapter contains a quiz or quizzes that review important content from that chapter. The number of quizzes and quiz questions varies depending on your course. The quizzes do not affect your final exam score but will provide you with an excellent opportunity to master the course material. You also must take and pass a final exam upon completion of the course.

top


38. What is the operation and conduct policy?

No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court.

top


Get Started

Register now and join more than 5 million satisfied customers!

Register Now
Stay Connected!

Newsletter Sign UpSign Up To Get:

Page Tools


Feel free to call us if you have any questions - Contact Us here - we're here 24 hours a day, every day of the year!