Defensive Driving Traffic School: Frequently Asked Questions (FAQ's)

FAQs

GENERAL INFORMATION

1. Can I take this course on my smartphone?
2. What products do you offer?
3. Are your courses approved for use as court-mandated traffic school?
4. How do I register for the courses?
5. How long do the courses take?
6. How much do the courses cost?
7. Is your site secure?
8. What do the courses look like?
9. Who created these courses?
10. Do I need to take the class on the same computer every time I log in?
11. How do the quizzes work?
12. How do I take my final exam?
13. How do I get my certificate of completion?
14. What if my question hasn't been answered here?

1. Can I take this course on my smartphone?

Unfortunately, because our courses use flash videos, they may not play on your smartphone.

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2. What products do you offer?

We provide our customers with some of the best online courses in driver safety in the business! There are novice driver education classes for first-time driving students, defensive driving/traffic school classes, and a mature driver program for senior car insurance discounts.

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3. Are your courses approved for use as court-mandated traffic school?

In Washington, they can be! It depends on which court issued your citation. Check with your court or contact our customer service department for details!

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4. How do I register for the courses?

Registering is easy! All you need to do is click the red Register Now button (found on most pages on this site) and you'll be taken to the page where you can enter your information. If you are taking a course because a court issued you a citation, be sure to have the name of the court and your driver's license handy.

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5. How long do the courses take?

The classroom material for the Washington Voluntary Driver Improvement Course and 8-Hour Defensive Driving Course both take about eight hours to complete. There is also a four-hour defensive driving course. However, you are permitted to take more or less time than this if you'd like, and you do not need to complete the courses all at once if you'd rather break them into smaller pieces. The front-end and back-end time to fill out your personal information takes only a few minutes.

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6. How much do the courses cost?

We charge just $39.95 for the voluntary course and $49.95 for the defensive driving courses. That includes delivery of your certificate via U.S. mail!

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7. Is your site secure?

Of course it is! We use a secure server (you'll see a lock icon at the bottom of your browser window) during all payment transactions. You are also free to pay by phone if you prefer, by calling our customer service office.

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8. What do the courses look like?

The class material contains videos, 3-D animations, and quizzes throughout. There is also text to read, of course, though we have done our best to keep the classes interesting and engaging for you.

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9. Who created these courses?

The course outlines were designed by an award-winning expert in online learning, working in conjunction with subject matter experts in the area of traffic safety, as well as an editorial and art team to make the learning experience more robust. At the bottom of each page within the course, you'll see a link that you can click if you'd like to leave feedback or suggestions for the course design and editorial groups. The courses are constantly being updated to include the latest laws and safety tips.

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10. Do I need to take the class on the same computer every time I log in?

No, you can use any computer that has an Internet connection. The vital data is stored on our servers, not your hard drive.

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11. How do the quizzes work?

You'll see a ten-question quiz at the end of each unit of study. While your scores on these quizzes are not provided to any governing body, you must pass with a minimum score of 80% in order to advance to the next unit. This is for your benefit, as knowing the material will help you with your final exam!

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12. How do I take my final exam?

At the end of the last unit, you'll be put directly into an online final exam that tests your mastery of the material throughout the course. It consists of 40 questions that cover all sorts of things you might have seen within the course. These questions are pulled randomly from a question database, so you and your neighbor may not get the same final exam questions. You'll need a minimum score of 80% to pass your final, but you may take it again if you do not receive a passing grade on the first attempt.

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13. How do I get my certificate of completion?

Your certificate will be delivered to you in the U.S. mail once you have passed the final exam. For a small fee, you can expedite the process by requesting overnight delivery via Federal Express. As long as you've made their pickup deadline at our end, you'll have your certificate the very next business day.

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14. What if my question hasn't been answered here?

If you need information that we haven't provided, we'll be happy to help you out with your specific needs. Just give our toll-free customer service hotline a call at 1-800-723-1955, send us an email, or you can even use our live chat function at the top of the page. Just click Live Chat and a customer service representative will enter the messaging window and assist you at any time, day or night!

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